Our company was looking at upgrading our mailing system from an older postage machine we have from another company. I had spoken to our current vendor about upgrading, and thought I had all of the information I needed, but Bryce and his team helped me see there were a lot of “gaps” of missing information. When I went to visit their office to see their various mail solutions, they brainstormed with me and talked me through various options - even knowing it might be possible that MMS might not be the most practical solution for our company. At the end of the day, based on our lease at our location, we decided it was best not to upgrade our mail system at all (with MMS OR our other vendor), but I would absolutely recommend Metro Mail Services to any- and everyone looking for a new mailing system. Their customer service is excellent, as is their range of solutions and products.
Great service ever. No delays. The best in town.
NEA has been a customer of Metro Mail Services since its inception. Before MMS our mailing equipment was frequently braking down and it would take days before we could get service. That has all change since we have chosen MMS as our mail equipment and service provider. Luong Nguyen and the MMS Staff also provided timely and helpful advice regarding the latest information on strategies, technology, and regulation to make our operation compliant with postal regulations and best business practices.Luong Nguyen is a true professional and I want to thank him and his MMS Staff for their excellent support. Your customer care experts always exceed our expectations from technical support to billing and administrative support MMS services are superior.
It’s a great experience working with Metro Mail Services since 2000. The expertise and professionalism of its staff has exceeded our expectations with years of knowledge under its belt as well as up to date with today’s supporting needs. This is a customer satisfaction driven organization. I’m looking forward to continually working with Metro Mail Services.
Metro Mail Services has always been able to outperform and less costly than other brand vendors. They also participate in ideas to help us reduce our operating cost through their innovative ideas. Metro Mail Services also provides maintenance support for all our outbound mail processing equipment and has saved us millions of dollars in the past 10 years.
Metro Mail Services has provided excellent customer service whether that be on the telephone or through sending technicians on-site at almost a moment’s notice. MMS assessed our equipment needs. They removed the old equipment and handled its return. They installed and provided training on the new equipment. Our company’s learning curve took a little while, so training was not just on one occasion. Training has been on-going. Nevertheless, MMS was there at each turn even staying to watch a job through to completion. Metro Mail is very responsive to the point of checking on clients - - just because - - not due to a service call. All in all MMS takes great strides to assist their clients and does so very well.
Prior to becoming a customer we reached out to Metro Mail for advise on a service issue we were having with our postage machine. Within 1 hour a Metro Mail technician was onsite to assist us. Within 2 hours we had our postage meter back and operating - our vendor at the time has not responded to our inquiries.
Metro Mail has always gone above & beyond with regards to customer service.
Metro Mail was willing to work with us to find the best solution for our wants and needs rather than a standard offering. They offered suggestions for savings and keep me abreast of any postal changes. Metro mail exceeds in all areas of customer service. Thank you!
Metro Mail Services responds to every situation in a timely manner. This is very important to our organization, where disaster strikes we need someone that we can count on and Metro Mail Services has never let us down. Metro Mail Services has a very competent and a very effective management philosophy. They analyze the customers’needs and deliver. Metro Mail Services takes Customer Service very seriously their staff is friendly and very professional.
Our continued business relationship has been based on honesty, timely service and assistance.
Metro Mail Services is by far much easier to deal with than Pitney Bowes when you have a problem or issue. The representatives are professional and express a clear desire to assist you with and resolve any issues you may have concerning your equipment, etc.
Washington D.C.'s Authorized Dealer for FP Mailing Solutions, Muratec, Konica Minolta, Epson and Formax.
Washington D.C.'s Authorized Reseller for Laserfiche
7942 Cluny Court,Suite PSpringfield, VA 22153
Monday - Friday
8AM - 5PM EST
P: (703) 451-4103
F: (703) 451-4481
MMS is a proud Corporate Champion of the Wounded Warrior Project.